Customer Support

We're here to help.

Digilock live support is a scheduled session with a specialist who knows your product.

Need help now?

Our knowledge base is a helpful resource for product resources and troubleshooting guides.

How to override a lock?

Troubleshooting steps for when you need access now.

Batteries and replacements.

Dead batteries are a common cause of unresponsive locks or keys.

How to find a product serial number.

Before your session, locate the serial number.

Some questions are easier answered in person. Schedule a session and we'll handle it together.

So that we can best support you, please fill out this form to schedule a call or Teams meeting with one of our Digilock product experts.

About You

Company Name*

Country*

First Name*

Last Name*

Email*

Phone Number*

About Your Product

Product Serial Number

Found on the label on the back or underside of your lock. Where to find it →

Date of Purchase

Helps us verify warranty coverage.

Number of Units Affected

How many locks or lockers this issue applies to.

Product type*

Your Message

How can we help?*

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